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Conflict Resolution Model
About the
Coaching Tool
The Conflict Resolution Model is a leadership and communication coaching tool based on the Thomas-Kilmann framework, designed to help individuals identify and adapt their conflict style in different situations. It outlines five key approaches—competing, collaborating, compromising, avoiding, and accommodating—based on levels of assertiveness and cooperativeness, as shown in the model on page 1. By increasing self-awareness and situational flexibility, this tool supports more effective communication, stronger relationships, and healthier team dynamics. Ideal for leaders, teams, and professionals, it transforms conflict from a source of tension into an opportunity for growth and alignment.

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